For the past 35 years Lee Tomlinson has been a senior executive in sales, marketing, acquisitions, and new business development. But his true passion and key to his success lies in his commitment and ability to provide “exceptional customer service” to clients worldwide.

Lee was mentored by the WAYMISH founding fathers who taught him that WAYMISH demonstrates how best to integrate and implement its practices to the person on the floor, face to face with the client.

View the Waymish Flyer.
Lee Tomlinson is the WAYMISH book come to life. I attended one of his WAYMISH seminars and was immediately enthralled by Lee's anecdotes, insights and experiences on the successes and disasters of customer service. His seminar encouraged me to follow-up on a customer service "issue" that I had been avoiding. Thanks for the help, Lee! Lee is a man on a mission, regarding customer service. If you manage people in business (even if it's just yourself), I encourage you to become a WAYMISH (and Lee Tomlinson) disciple.”
Rick Hosmer - Principal/Creative Director , Klundt | Hosmer

“For some folks, business is a vocation, for Lee, WAYMISH is a mission. He clearly feels deeply about business in general and customer service in particular, he speaks with great passion and detailed knowledge about business and has extraordinary follow through. He helped transform the views of our organization in a positive, immediate fashion. I look forward to our next visit.” Donald Morgan - hired Lee as a Business Consultant in 2010

Lee is, quite simply one of the best, nicest people I've ever met. Full of energy, committed to customer service, and fun to be around!” Kirk Harney - Vice President, Sales, Capitol Press


Lee's method of teaching can help your retail business or non-profit organization to learn the art of client service through role playing and interactive round table discussions. His presentation will teach:

  • What a WAYMISH is and how to prevent them
  • How to turn satisfied customers into loyal customers
  • How to hire the “right” kind of people who love to give great service
  • How to train your people to give and to continue to give great customer service
  • How to survey your customers on your current level of customer service
  • How to handle irate customers to turn them into your best advertisers
    ……. and much more.
  • Full day or half day sessions are customized for your company
  • Everyone receives a complimentary copy of the WAYMISH book

Thank you for your interest in WAYMISH….we’ll be in touch soon to help put your company on the path to the best client service possible!



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